Terms of Service / Policies

Terms of Service (Residential) Sunset Sign Setters

These terms of service apply to all agents using our service regardless of who is submitting the orders. If the company/client is submitting the orders on behalf of its agents, it is the company/clients responsibility to communicate our terms to all agents using our service.

Length of term for residential posts is until property sells with the exception of vacant land which is billed yearly. If the listing is lost, canceled, or the property is sold or leased, you must immediately order the post removed.
Any post not recovered, after conditions stated above, will be charged cost of post. Additionally, this applies to riders, flyer tubes, flyer boxes or any other material supplied/owned by Sunset Sign Setters. The replacement charge for each item is listed in the Fee Schedule.

Sunset Sign Setters does not sell or transfer ownership of any posts that are used in our business. Our business posts are numbered for inventory control. We do make posts for sale; however they are not the same as our business post.

OUR TERMS
The replacement fee (Post Not Recoverable) does not transfer ownership of the post to the agent. If the post is recovered, Sunset Sign Setters reserves the right to retain a portion of this charge to cover additional expenses resulting in the recovery, such as additional trips, and Loss of Use. Loss of Use will be based upon the length of time the post was missing and is at the sole discretion of Sunset Sign Setters.

Sunset Sign Setters is based in Ramona, Ca. Our prices are listed on our web site to include secondary service charges (Trip charges). Normal orders may take one to three days depending on when the order was placed and other factors. Orders for outlying areas (Over 50 miles) may take 3-5 business days or longer. Trip charges for orders to outlying area cities and towns are intended for the specific city or towns listed on the web site. A postal address will include a city but may not be in the actual city limits. Please contact Sunset Sign Setters for more information.

If our installers show up at the listing address the agent will be charged the full installation price regardless if we dig a hole or install a post. For trips made where posts are not allowed, homeowner, tenant, or occupant refusal, you will be charged the original installment fee.

Sunset Sign Setters installers will always use their best judgment and industry standards for post or sign placement. If the agent needs a specific location, or orientation of the post, it must be communicated on the order and the spot must be clearly identified with paint, flags, or some other means, or by measurement from a specific point. If you need your post, window sign, gate, wall, balcony sign moved to another location there will be a reset or reinstall charge. Once our installers dig the hole and place the post there will be a charge to move it. Please communicate this to the property owner. We have had owners watch our installers complete an installs and then ask them to move it.

Any direct damage to water lines, irrigation lines, or low voltage lighting, as a result of Sunset Sign Setters installers will be repaired; however, Sunset Sign Setters will not be responsible for damages, if not allowed the opportunity to inspect claim damages. Sunset Sign Setters is fully insured.

TERMINATION OF SERVICE

Sunset Sign Setters or the agent may elect to terminate service. Posts will not be removed until the term is complete or the agent requests a removal.
If an agent is delinquent on a bill or charge and every attempt to resolve the dispute has failed Sunset Sign Setters will notify the agent of termination of service.
Upon notification of termination of service, Sunset Sign Setters will remove all posts effective the date of termination.

AGENT RESPONSIBILITIES

In order for the installer to find your property it is important when placing your order that you give us an exact street address for post installation. If an incorrect address is provided the agent will be responsible for the reset or reinstall. You must indicate the City and Zip code, Hundred Block and Named Streets. For land, construction sites, or properties without a physical address, provide a detailed map and/or site marker. Lot numbers, site maps, Assessor’s maps, and MLS information should only be supporting documentation. You may also submit a zoomed in satellite view of the property that clearly locates the property from a crossroad. Make sure the view is marked with and X. Once the property is located it must have a stake, flag or other method to locate the post location on the property or have a measurement from a prominent landmark or corner. You can add a picture to your order. Remember, it may seem easy to you since you have already been to the property, but to the installer it all looks the same.

The agent must provide a gate code when ordering an install in a gated community, and a lock box code when ordering a Window sign install or removal. Also, we cannot install a wall hanger in the back yard if the gate is locked or if dogs are present. If our installer arrives and cannot gain access, an additional trip fee will be charged.

If the gated community has a manned guard house, the agent must make prior arrangements for our installer to gain access. If the installer cannot gain access within 15 minutes he will leave. We will not go back until we are told arrangements have been made to allow entry. We will charge an additional trip to go back.

Don’t assume that our installers know the thousands of HOA and city rules for sign post installs. The agent must order the correct post to meet city and HOA requirements. It is the agent’s responsibility to know city and homeowner association rules governing placement of posts and to communicate them to Sunset Sign Setters. Once a post is installed, it must remain at the listing address until an Sunset Sign Setters installer removes it. Removing a post or reinstalling a post at another listing constitutes a breach of agreement. If a post is reinstalled at another listing without our knowledge, and without using our order process, we will charge your account full price for the new install, to include trip fees, flyer tubes or boxes, and riders.

POST REMOVAL

The Agent must order post removals when property sells, de-list, or any other reason. Ordering a post install at a new property that requires a post to be moved from another property does not create a valid removal order for the removal property. You must complete orders for both the install and the removal.

BILLING – DELINQUENT ACCOUNTS
For billed accounts, our terms are payment in full, net 30 days, unless otherwise agreed to in writing. If order invoices are consolidated into a single statement and sent out once during the month, terms are net 30 from the date on the consolidated statement, not the date you received it by mail or e-mail, unless otherwise agreed to in writing.

If for some reason you cannot open or read the html invoice/statement we send by e-mail, please contact us and let us know. Not being able to open or read the html invoice/statement is not a valid reason for late payments. Past due accounts are subject to a late fee per chargeable item per the fee schedule. An account is past due if payment is not received on the due date. We are not responsible for the actions of the US Postal Service. Payment must be submitted in order to arrive on the due date. Fifteen days after the due date the account is delinquent unless other terms are agreed to.

Sunset Sign Setters reserves the right to remove all posts without exception or notice if the account is delinquent. Sunset Sign Setters reserves the right to charge any credit card on the delinquent account to bring the account current. If any posts are removed due to none payment, the customer is still liable for payment of the original install or any re-installs.

Customers will be responsible for all collection and legal fees incurred in the collection of a delinquent account. Delinquent accounts may be referred to a collection agency and notice may be sent to a credit reporting agency.

Failure to keep account information current, to include credit cards, is a breach of terms and may result in removal of all posts. Reinstalls will be at your expense. Any agent signs or materials will be held until late accounts are settled. If the account is not settled Sunset Sign Setters reserves the right to dispose of the agent’s signs and materials.

OUR GUARANTEE
Sunset Sign Setters guarantees standard residential post installs in our primary service area in a reasonable time. In the event of severe weather, road construction, Police incidents, major situations, road closures, or traffic conditions, the install may be delayed until conditions improve. In addition, sporting events, concerts, holidays, health crisis, deaths in the family, or any situation at management’s discretion may impede our service.

OUR SERVICE
Sunset Sign Setters is a post installation business! As a customer service, our installers will attach the agent’s signage at no charge, to include the agent or company sign, riders, and flyer box, if they are left at the property in a visible location. You must make a notation in the special instructions as a reminder for the installer. If you do not make a notation in the special instructions we will not go back to the property to attach the sign without charging a trip charge. We will pick-up your signs from a sign store, however, we are not responsible for proofing or for insuring the correct quantity of signs are picked up. We will also store your signs free of charge and assume reasonable responsibility for such.

Post removal is free for one attempt. If the post is in a garage or behind a locked gate or a fence with dogs, an additional trip fee may apply at our sole discretion. If the agent, homeowner, or occupant removes the post, it must be placed in an area of the property accessible to Sunset Sign Setters installers or trip fees may apply. We are not responsible for damage done to water lines if we do not remove the post. If the post is removed and brought to another location (agent’s home or office) and this is not mentioned on the removal order, causing the installer to make an unnecessary trip, we will charge an additional trip to pick up the post from the new address. If the agent fails to order all the items they need, they may be charged an additional trip to attach the missing items.

As a result of sign accumulation at our shop and lack of control of those signs we will no longer remove signs from a property unless we manage your signs. The exception may be bare land. So, if you want our sign service you must provide us with enough signs for a working stock. During post removal, our installers are instructed to leave the agents sign or riders at the property, unless we manage the agent’s signs. If we do not manage the agents’ signs, we will not return the signs to our shop for future use unless the agent agrees for us to manage the signs.

If you want the signage removed you must tell us and make arrangements to get us your signs. If we manage the agent signs, the agent’s account will have permanent notes displayed on the installer work order that serve as a reminder to remove the signage.

Sunset Sign Setters is not responsible for agent signage left at a property if we do not manage the agent’s signs.

HOURS OF OPERATION

Our installers work Monday through Saturday with Sunday being off. Orders that come in on Sunday will normally be completed on Monday. If you have any questions or special needs please contact us at (760) 310-6233